Self-serve Support

No matter which brand of the external optical drive, we may encounter some common problems. Normally, these problems are not caused by the CD/DVD drive and can be fixed, please refer to the following steps to troubleshoot or contact us for help through the contact form below (we’ll reply to you within 24~48 hours, you can send an email directly to us via

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Cannot power on/Can't be opened:

Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation).