Support
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Self-serve Support
No matter which brand of the external optical drive, we may encounter some common problems. Normally, these problems are not caused by the CD/DVD drive and can be fixed, please refer to the following steps to troubleshoot or contact us for help through the contact form below (we’ll reply to you within 24~48 hours, you can send an email directly to us via service@rodzons.com).
Customer questions & answers
- Problem :
- #8 Problem: Do not know how to change the region code. (Windows OS).
- Solution :
- Please refer to #4 problem and the last step, please reboot the computer after settings.
- Problem :
- #9 Problem: Do not know how to change the region code. (Mac OS).
- Solution :
- Please refer to #5 problem and the last step, please reboot the computer after settings.
- Problem :
- #11 Problem: This device cannot run on multiple computers.
- Solution :
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This CD/DVD drive may be defective or damaged during shipment, you can contact Amazon to replace a new one for free or send a message to us and allow us to arrange a free replacement for you.
If you have no time to wait for a new device, please contact Amazon to get a return label and return it for a full refund.
- Problem :
- #13 Problem: Cannot eject disc.
- Solution :
- 1: For Apple System, please eject disk from your computer.
- Solution :
- 2: Insert a fine needle, bent paperclip or SIM eject tool into the hole near the open button on the drive and gently push until the tray pops out.
- Problem :
- #14 Problem: Use extra port or extension cords on Apple computer, drive not working?
- Solution :
-
1: Please chose the wireless adapter for Apple computer to avoid power failure caused by unqualified extension cords
2: It is recommended to use thunderbolt port to prevent power shortage
Cannot power on/Can't be opened:
Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation).